Returns & Exchanges

1. Return & Exchange Eligibility

A product may be eligible for a return or exchange when the request meets the requirements of this policy.

To be eligible, the product should generally:

• Be unused and unworn.
• Be in its original condition.
• Include the original packaging where applicable.
• Include all accessories, inserts and other items supplied with the product.
• Have no signs of scratches, wear, damage, modification or misuse.
• Have protective films or coverings intact where applicable.
• Be accompanied by valid order information.
• Be submitted within the applicable return or exchange period.

2. Return & Exchange Request Window

Return or exchange requests must be submitted within [ENTER YOUR NUMBER OF DAYS] of receiving the order.

Requests received after the applicable period may not be eligible for return or exchange unless required under applicable consumer law or otherwise approved by ZAVEN.

3. Items That May Not Be Eligible

A return or exchange may be refused where the product:

• Has been worn or used beyond reasonable inspection.
• Shows scratches, marks, dents or other signs of use.
• Has been damaged after delivery.
• Has been altered, repaired or modified by the customer or a third party.
• Has had a bracelet resized or links removed, unless otherwise approved.
• Has missing packaging, accessories or supplied components.
• Has been damaged due to misuse, improper care or accidental impact.
• Has been exposed to water beyond its specified water-resistance level.
• Is returned without the required order information.
• Falls outside the applicable return or exchange period.

Promotional, clearance, customized or final-sale products may also have different return conditions where clearly stated at the time of purchase.

4. If You Receive the Wrong Product

If the product you receive does not match your confirmed order, contact ZAVEN as soon as possible.

Please provide:

• Your order number.
• Your name and contact information.
• Clear photos of the product received.
• Photos of the packaging or shipping label where requested.
• A short description of the issue.

Once the issue is verified, our team will provide the appropriate instructions for resolving the matter.

5. Damaged or Defective Products

If your order arrives damaged or you believe the product has a manufacturing defect, contact us promptly after delivery.

To help us evaluate the issue, we may request:

• Your order number.
• Clear photographs of the product.
• Photographs or video showing the reported issue.
• Images of the outer packaging if the parcel arrived damaged.
• Any other information reasonably required to verify the claim.

After verification, ZAVEN will advise you of the available resolution according to the circumstances and applicable policy.

6. Change of Mind

Change-of-mind returns or exchanges are subject to this policy's eligibility requirements and your current ZAVEN return terms.

The product must remain unused, unworn and in resalable condition. Products showing signs of use may not be accepted.

7. Exchanges

If your product qualifies for an exchange, availability of the requested replacement product will depend on current stock.

If the preferred replacement is unavailable, our team will advise you of the available options under the current ZAVEN policy.

An exchange is not considered approved until ZAVEN has reviewed and accepted the request.

8. How to Request a Return or Exchange

9. Do Not Send Products Without Approval

Please contact ZAVEN and receive return instructions before sending any product back.

Products sent without prior authorization, incomplete information, or to an incorrect address may experience delays or may not be processed.

10. Return Shipping

Return shipping responsibility depends on the reason for the return and the circumstances of the request.

If ZAVEN confirms that an incorrect, damaged or eligible defective product was supplied, the applicable shipping arrangements will be communicated to you during the claim process.

Customers should not send a parcel using an unapproved shipping method unless instructed otherwise.

11. Packaging Your Return

Returned products should be securely packaged to help prevent damage during transportation.

Where applicable, include:

• The watch.
• Original watch box or packaging.
• Accessories supplied with the product.
• Applicable documentation or inserts.
• Any promotional items that formed part of the original purchase, if required.

ZAVEN may not be responsible for damage caused by inadequate return packaging.

12. Product Inspection

Returned products may be inspected after they are received.

The inspection may confirm:

• The physical condition of the product.
• Whether the product has been worn or used.
• Whether accessories and packaging are complete.
• Whether the reported issue is present.
• Whether the product meets the requirements of this policy.

Receiving a returned parcel does not automatically mean that the return, exchange or refund has been approved.

13. Refunds

Where a refund is approved under ZAVEN's current policy, processing may begin only after the returned product has been received and successfully inspected.

The time required for funds to appear after a refund is processed may depend on the payment method, bank or payment provider.

14. Original Delivery Charges

Whether original delivery charges are refundable depends on the reason for the return and ZAVEN's applicable policy.

Where the return results from an incorrect or verified defective product supplied by ZAVEN, different conditions may apply.

15. Order Cancellations

If you need to cancel an order, contact ZAVEN as soon as possible.

We may be able to cancel an order before it enters processing or dispatch. Once an order has been processed, packed or handed to the courier, cancellation may no longer be possible.

If the order has already been dispatched, the applicable return or exchange conditions may apply after delivery.

16. Refused or Undelivered Orders

Orders that are refused, repeatedly unavailable for delivery, contain incorrect delivery details, or cannot be completed by the courier may be returned to ZAVEN.

Additional delivery charges or order restrictions may apply where repeated delivery failures result from incorrect customer information or refusal to accept a confirmed order.

17. Misuse & Fraudulent Claims

ZAVEN reserves the right to review return and exchange requests for misuse, unusual activity or suspected fraud.

Requests may be refused where evidence indicates deliberate damage, product substitution, false claims, excessive policy abuse or other fraudulent activity.

This provision does not affect rights that customers may have under applicable law.

18. Policy Updates

ZAVEN may update this Returns & Exchanges Policy when necessary to reflect changes in our operations, services or applicable requirements.

The version displayed on our website at the relevant time should be reviewed before making a purchase or submitting a request.